Privacy Policy
Last Updated: November 25, 2025
This Privacy Policy describes how Soyglowcandles (“we,” “us,” or “our”) gathers, utilizes, and safeguards personal information when you access soyglowcandles.world, interact with our team, or engage in our online tutoring services. By utilizing our site, you agree to the practices outlined below.
Information We Collect
- Account Data: Name, contact details, student profile information, and learning preferences you provide during registration.
- Session Data: Notes, assignments, assessments, chat logs, and recordings generated during tutoring sessions.
- Payment Data: Billing details processed securely through our payment partners. We do not store full payment card information.
- Technical Data: Device identifiers, browser type, IP address, and usage analytics collected through cookies and similar technologies.
How We Use Information
We handle personal data to deliver and enhance tutoring services, customize learning programs, communicate with learners and families, administer accounts and payments, maintain platform safety, fulfill legal requirements, and distribute updates regarding new features or policy modifications. We solely send promotional communications with your permission, and you can unsubscribe at any time.
Legal Bases
Our legal foundations for processing encompass contract fulfillment (providing tutoring services), legitimate interests (enhancing services and maintaining security), adherence to legal obligations, and consent when necessary for communications or optional data applications.
Data Retention
We maintain personal information solely for the duration required to accomplish the objectives outlined in this policy, satisfy contractual commitments, or adhere to relevant legislation. When information is no longer necessary, we securely remove or de-identify it.
Information Sharing
We do not trade personal information. We might share restricted data with reliable service providers (including hosting, analytics, and payment processors) who facilitate our operations under confidentiality agreements. We may also reveal information when mandated by law or to safeguard the rights and security of our users.
Your Rights
Depending on your location, you may possess rights to view, amend, remove, or limit the utilization of your personal data, in addition to objecting to specific processing or requesting data transferability. To utilize these rights, reach out to us using the contact information below. We might confirm your identity before processing requests.
Cookies and Tracking
We employ cookies to run our platform, retain preferences, and evaluate site usage. For comprehensive information and guidance on managing cookies, please consult our Cookies Policy.
Data Protection Authority
Soyglowcandles operates in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth). If you have concerns about how we handle your personal information, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone at 1300 363 992.
Security
We apply administrative, technical, and physical protections to safeguard personal data from unauthorized access, modification, or exposure. Although no system is entirely secure, we consistently monitor and improve our security measures.
International Transfers
Your information may be processed in Australia and other jurisdictions where our service providers operate. We use appropriate safeguards, such as contractual clauses, to protect data transferred across borders in compliance with Australian privacy regulations.
Updates to This Policy
We may update this Privacy Policy periodically. We will publish revisions on this page with a new effective date, and we recommend you examine it frequently. Major modifications may also be announced via email or platform notifications.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Soyglowcandles
30 Goldfields Rd
Dowerin WA 6461
Australia
Email: info@soyglowcandles.world
Phone: +61896301257